Jessica Tong

Jessica Tong | Senior Product Designer

The problems I take on rarely arrive as a clear brief. They start with people who know something isn't working but see it differently. I begin with who's affected, map the constraints and help set a product direction, then carry it through interaction and visual design to delivery.

I’ve brought this approach to Google, Nearmap, Like Family, Gumtree and Koala, across consumer products, B2B SaaS, marketplaces, social care and e-commerce.

Jessica Tong | Senior Product Designer

I've brought this approach to
Google,
Nearmap,
Like Family,
Gumtree
and
Koala,
across consumer products, B2B SaaS, marketplaces, social care and e-commerce.

The problems I take on rarely arrive as a clear brief. They start with people who know something isn't working but see it differently. I begin with who's affected, map the constraints and help set a product direction, then carry it through interaction and visual design to delivery.

I’ve brought this approach to Google, Nearmap, Like Family, Gumtree and Koala, across consumer products, B2B SaaS, marketplaces, social care and e-commerce.

Nearmap · B2B SAAS

Moving a sales-led platform to self service

Designing purchasing, onboarding and account management for a new subscription model, while migrating existing customers without disrupting access.

Nearmap · B2B SAAS

Moving a sales-led platform to self service

Designing purchasing, onboarding and account management for a new subscription model, while migrating existing customers without disrupting access.

Nearmap · B2B SAAS

Moving a sales-led platform to self service

Designing purchasing, onboarding and account management for a new subscription model, while migrating existing customers without disrupting access.

Nearmap · B2B SAAS

Moving a sales-led platform to self service

Designing purchasing, onboarding and account management for a new subscription model, while migrating existing customers without disrupting access.

Consumer · 0 → 1 · iOS & Android

Designing safer communication for kids and families

Connecting children, parents and trusted contacts across a new smartwatch and its companion app.

Consumer · 0 → 1 · iOS & Android

Designing safer communication for kids and families

Connecting children, parents and trusted contacts across a new smartwatch and its companion app.

Consumer · 0 → 1 · iOS & Android

Designing safer communication for kids and families

Connecting children, parents and trusted contacts across a new smartwatch and its companion app.

Consumer · 0 → 1 · iOS & Android

Designing safer communication for kids and families

Connecting children, parents and trusted contacts across a new smartwatch and its companion app.

LIKE FAMILY · SOCIAL CARE

Helping families find the right support sooner

Redesigning onboarding and matchmaking increased new-user bookings within the first three weeks by 23.3%.

LIKE FAMILY · SOCIAL CARE

Helping families find the right support sooner

Redesigning onboarding and matchmaking increased new-user bookings within the first three weeks by 23.3%.

LIKE FAMILY · SOCIAL CARE

Helping families find the right support sooner

Redesigning onboarding and matchmaking increased new-user bookings within the first three weeks by 23.3%.

LIKE FAMILY · SOCIAL CARE

Helping families find the right support sooner

Redesigning onboarding and matchmaking increased new-user bookings within the first three weeks by 23.3%.

GUMTREE · MARKETPLACE

Increasing notification opt-ins by giving buyers more control

Unifying communication preferences across web and mobile so buyers could choose what they received and where.

GUMTREE · MARKETPLACE

Increasing notification opt-ins by giving buyers more control

Unifying communication preferences across web and mobile so buyers could choose what they received and where.

GUMTREE · MARKETPLACE

Increasing notification opt-ins by giving buyers more control

Unifying communication preferences across web and mobile so buyers could choose what they received and where.

GUMTREE · MARKETPLACE

Increasing notification opt-ins by giving buyers more control

Unifying communication preferences across web and mobile so buyers could choose what they received and where.

KOALA · E-COMMERCE

Reducing support calls by making self-service easier

Partnering with the CX team to mprove help and product-page experiences while contributing to Koala’s brand and design system.

KOALA · E-COMMERCE

Reducing support calls by making self-service easier

Partnering with the CX team to mprove help and product-page experiences while contributing to Koala’s brand and design system.

KOALA · E-COMMERCE

Reducing support calls by making self-service easier

Partnering with the CX team to mprove help and product-page experiences while contributing to Koala’s brand and design system.

KOALA · E-COMMERCE

Reducing support calls by making self-service easier

Partnering with the CX team to mprove help and product-page experiences while contributing to Koala’s brand and design system.

Let’s make something great.

Open to full time opportunities and introductions.
Based in Sydney, Australia.

Reach me at

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Copied

jessica.m.tong@gmail.com

LOCAL TIME

12:28 PM

Sydney, Australia

PRODUCT OF SYD

Breakfast calendar

First Thursday morning of every month

AVAILABILITY

Open to work

Full time, Sydney

Medium

Instagram

Let’s make something great.

Open to full time opportunities and introductions.
Based in Sydney, Australia.

Reach me at

Copy component

Copied

jessica.m.tong@gmail.com

LOCAL TIME

12:28 PM

Sydney, Australia

PRODUCT OF SYD

Breakfast calendar

First Thursday of every month

AVAILABILITY

Open to work

Full time, Sydney

Medium

Instagram

Let’s make something great.

Open to full time opportunities and introductions.
Based in Sydney, Australia.

Reach me at

Copy component

Copied

jessica.m.tong@gmail.com

LOCAL TIME

12:28 PM

Sydney, Australia

PRODUCT OF SYD

Breakfast calendar

First Thursday morning of every month

AVAILABILITY

Open to work

Full time, Sydney

Medium

Instagram